We take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like a refund on a faulty item(s) please ensure you have read and understood our online Return Policy, Refund Policy, Returns Process and Warranty Process below.


We are happy to offer customers a store credit to the value of the returned item(s), on change-of-mind purchases, and is received:

  • Within 14 days of the date your order was placed
  • In the original purchase condition- unworn, unused, unwashed and undamaged
  • In the original, undamaged product packaging, such as sunglass bag and box
  • With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).

Please note: If we receive your return and it does not meet the above criteria, we will be unable to issue you store credit. In this case, the product will be returned to you (at your expense). Payment for return shipping will need to be made before the item leaves our warehouse.

Customers purchasing any optical product with custom prescription lens please be aware: Unless deemed faulty through manufacturing fault, we are unable to provide a refund or store-credit as these are personalised, custom made-to-order products.

Please make your purchase carefully as we do not provide refunds, or cover the cost of return shipping unless an item is deemed faulty.

Items bought on sale or discounted will not be accepted for return unless the product is deemed faulty.

All products are individually quality checked before leaving our warehouse, shipped in protective packaging and delivered with a trusted shipping provider. On the rare occasion an item is deemed faulty due to manufacturing fault or defect, we are happy to provide a refund of the total purchase amount, or where possible provide a replacement product as set out in our 12 Month Manufacturers Warranty.

Products deemed faulty are considered to have material or manufacturing flaws only that:

  • would have stopped you from buying it, if you had known about the fault (a fault being a flaw in the manufacturing);
  • are unsafe or create an unsafe situation (i.e parts of the product are broken or sharp and could cause physical harm);
  • are significantly different from the images or description presented.

A refund will not be issued for any or all of the following reasons:

  • If you changed your mind;
  • The product does not fit how you expected it would;
  • If you accidentally ordered the wrong product;
  • If you decided you did not like the product;
  • If you found the item cheaper somewhere else;
  • If you have no use for the product.

Provided the item(s) are deemed faulty upon return, we will also refund you for the shipping cost incurred to return the product for review. To ensure that this cost is included in your refund amount, please ensure an official copy of the return shipping receipt is included in the return package. Unfortunately, if this document is not provided at the time of return, we will be unable to process this cost as part of your refund.

If an item is returned and not deemed faulty by our team, you will not be refunded and any costs that were incurred to return the product(s) for review will not be refunded.

Please be aware that refunds can only be made to the payment method or credit card used for the original purchase.


If you would like to return your product due to a change-of-mind please ensure you have read and understood our Returns Policy. Please contact us via email at admin@trunkeyewear.com.au with details of why you would like to return the product and whether you would like to be issued with store credit or a different product. Please be aware that the cost and responsibility of returning the goods to our warehouse in the same condition as supplied is your responsibility. Do not return the product without first contacting our customer service team as we cannot guarantee any refund or return credit if this process is not followed.


In the unfortunate circumstance you believe your product to have a manufacturing fault, please consult our 12 month manufacturers warranty for details on what is covered and how to lodge a claim. Do not return the product without first contacting our Customer Service Team as we cannot process any claims if this process is not followed.

Our products are supplied with a warranty on any manufacturing defects for 12 months from the date of purchase. All warranty claims must be accompanied by an original proof of purchase, as the purchase date, product details must be confirmed.

While we can’t cover for scratches or accidental damage, all manufacturing faults are covered. Shattered, fractured, or scratched lenses are not covered. Damage not associated with normal wear, such as pressure breaks, excessive heat, intentional bending, abuse or general misuse is also not covered. Damage or wear and tear to product packaging, including the protective case, is not covered under this warranty. However, where a product is replaced due to manufacturing fault, new packaging will be issued as part of the warranty claim.

Although we use the highest quality screws and hinges every care is taken to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure all parts of our product remain secure. Lack of regular maintenance may result in lens or frame damage which may not be covered by this warranty.

We also recommend that your glasses are properly maintained in order to prevent any damage not covered by this warranty. To maximise the life of your product, please be sure to keep your product in its case, do not drop your product, do not subject your product to water or chemicals, and ensure your product is not left in an environment where temperatures may exceed 48 degrees Celsius, any damage caused through such situations will not be covered under this warranty.

Before lodging a claim, please ensure you have read and understood what is covered under this warranty (see above) to avoid disappointment or any unnecessary costs. Please also make yourself aware of the possible outcomes associated with lodging a claim below.

As mentioned above, all warranty claims must be accompanied by an original proof of purchase, as the purchase date, product details.

If you purchased your product through our online store, you will need your order number and the email address used to make your purchase. To lodge your claim, please email admin@trunkeyewear.com.au advising your order number, full name and any evidence relating to your claim (i.e photos and/or a description of how the issue occurred). A member of our Customer Service Team will then assess your claim and provide you with instructions on how to proceed.

All warranty claims must be lodged prior to the product being returned to our warehouse and must be accompanied by a valid proof of purchase in order to be processed.

Once your claim has been received, our Quality Control Team will assess your claim and inspect your product. This process involves examining your product and comparing it to our internal product tests. Once your claim has been assessed, you will be contacted about the outcome of your claim.

Please note that warranty claims, once receiving your item into our warehouse to outcome may take up to 5 business days to process for resolution.


In the event that a defect in material or workmanship is determined as the cause of your issue, a member of our team will be in contact to see if you would like to have your product replaced with the same style (if available), different style or a refund.


In the event that any damage is not due to a defect in material or workmanship, and therefore not deemed faulty, we will be in contact to see if you would like us to conduct repairs, replace the item, or alternatively arrange for return of the goods, all at your expense.

Some of the reasons your claim might be denied include (but are not limited to):

  • No proof of purchase can be supplied;
  • The damage to the product is not due to a defect in material or workmanship and therefore not deemed faulty
  • The damage to the product cannot be verified due to the product being altered or attempted to be fixed by the customer
  • The purchase was made more than one year prior to the lodgement of the claim;
  • The item was returned without a claim being submitted.

All claims will be assessed once and all decisions are final.


Our friendly team is here for you Monday to Thursday between 8:00am and 4:00pm AEST and Friday between 8:00am and 3:00pm AEST. (Closed Public Holidays and Weekends). No question is too big or too small.

We will endeavour to respond to your email within 24 business hours.



This warranty is expressed by Trunk Eyewear Pty Ltd. Our Customer Service Team can be contacted by emailing admin@trunkeyewear.com.au The conditions given to you under this manufacturers warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Please contact the Australian Competition and Consumer Commission (ACCC) for further information.