All online orders are shipped in protective packaging and delivered with a trusted shipping provider. We endeavour to process, pack and ship your orders as fast as possible however sometimes delays cannot be avoided. For further information, please read and understand the details of our Shipping Policy below.
Products in the Sunglasses Collection
We aim to process and pack these orders within 24 business hours of receiving confirmation of successful payment. All orders placed on weekends or Public Holidays will be processed and packed the following business day.
During sale periods (particularly Black Friday/Cyber Monday and Christmas/New Years holiday season) there may be delays to the processing time of all orders. We do take measures to make this impact as little as possible however, sometimes delays are unavoidable. If you require any of our products before a special event or date, please reach out to our customer service team before ordering to ensure your product will arrive in time.
Once your order has been processed and packed it will be ready for shipping via the appropriate courier service. Delivery time will vary based on location. Please see our estimates below for approximate delivery transit times to your area.
*In extremely rare cases, order payment can be delayed due to bank or credit union processing complications or technical difficulties. In these very rare cases where payment has not cleared, a member of our Customer Service Team will contact you to organise a solution. Unfortunately, your order will not be processed until payment has been received.
All orders are shipped via courier service and the shipping supplier used for your order will vary based on your delivery address.
A signature will be required upon delivery so we recommend providing a daytime delivery address where someone will be available between 9am-5pm.
Delivery times vary based on your location. For an estimate of delivery transit times to your region, please see the table below. Please note that if a parcel is chosen for routine customs inspection, delays of up to 3 weeks can be expected. This is a very rare occurrence and is not within our control.
ESTIMATED DELIVERY TIME
|Australian Metropolitan Areas||2-4 business Days from dispatch|
|Australian Rural Areas
(outside Metro areas)
|4-8 business Days from dispatch|
|New Zealand||4-8 business Days from dispatch|
|United States||7-12 Business Days from dispatch|
|Canada||7-12 Business Days from dispatch|
|United Kingdom||7-12 Business Days from dispatch|
|Europe||7 -12 Business Days from dispatch|
*Delays in delivery can be caused by a number of unavoidable reasons including customs delays, incorrect delivery address information and other unforeseeable reasons. Please note that the above times are estimates only and we will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
All shipments are completely trackable online. You will receive an email notification with a tracking number and a link to track your parcel with the appropriate courier company once your order has been processed and packed. One order you will be provided with a tracking number to track your order.
The responsibility of payment for any applicable custom duties, foreign taxes or other fees which may be imposed rest with the customer. Unfortunately, we cannot be held liable to pay any duties or taxes which may be imposed by customs in the country where the order is being delivered. Please be aware that if you refuse to pay any applicable customs duties and taxes for your shipment, the product will be returned to our warehouse and the cost of return shipping will be deducted from your refund.
We encourage you to contact your local customs office for more information regarding the potential taxes and duties payable in your region prior to ordering.
For countries within the EU please refer to your local import laws regarding additional VAT charges relating to the purchase of goods from overseas.
Unfortunately, our shipping options do not provide insurance. If you wish to add insurance for your order please contact our Customer Care Team at firstname.lastname@example.org before, or as soon as you have placed your order. Please be aware that if your order has already been picked up for delivery, insurance will not be able to be added.
CONTACT OUR TEAM
Our friendly team is here for you Monday to Thursday between 8:00am and 4:00pm AEST and Friday between 8:00am and 3:00pm AEST. (Closed Public Holidays and Weekends). No question is too big or too small.
We will endeavour to respond to your email within 24 business hours.